What should I do if the Carlinkit dongle has a blank screen when streaming YouTube music, utilizing navigation, or making calls?
What should I do when I have a black screen problem while using the dongle like playing YouTube Music/ using navigation/ making phone calls? The following solutions may be able to help you.
- First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
- Click the white setting button in the lower right corner to enter the setting interface;
![U2W Plus setting](http://carplayfactory.com/wp-content/uploads/2023/09/2_d519772f-9152-4a1f-b85d-c97ca3fc01c1.png)
3. Try to switch the background mode to ON or OFF (Background Mode).
![U2W Plus setting](http://carplayfactory.com/wp-content/uploads/2023/09/16431920833712.png_1.png)
If it still doesn’t work, you can also try to reset the Dongle.
Reset steps
- You can scan the QR code on the product’s manual and input 192.168.50.2 in your mobile browser to log in to the backend;
- Click the white setting button in the lower right corner to enter the setting interface.
![U2W Plus setting](http://carplayfactory.com/wp-content/uploads/2023/09/2_d519772f-9152-4a1f-b85d-c97ca3fc01c1.png)
3. Click the Settings button on the page, and then click the Reset button in the upper left corner of the Settings page.
![U2W Plus setting](http://carplayfactory.com/wp-content/uploads/2023/09/16431936061876.png_2.png)