What should I do if the Carlinkit dongle has a blank screen?

What should I do if the Carlinkit dongle has a blank screen when streaming YouTube music, utilizing navigation, or making calls?

What should I do when I have a black screen problem while using the dongle like playing YouTube Music/ using navigation/ making phone calls? The following solutions may be able to help you.

1. First connect Carplay successfully, and then enter 192.168.50.2 in the mobile browser to access the maintenance interface;
2. Click the white setting button in the lower right corner to enter the setting interface;

3. Try to switch the background mode to ON or OFF (Background Mode).

If it still doesn’t work, you can also try to reset the Dongle.

Reset steps

1. You can scan the QR code on the product’s manual and input 192.168.50.2 in your mobile browser to log in to the backend;
2. Click the white setting button in the lower right corner to enter the setting interface.